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FAQ

How much snow accumulation does there need to be in order to clear the snow?

Clearing happens when there's at least 2" of  snow accumulation.

Does Penguin apply salt after plowing?

Absolutely. Just choose that option in your package and you're all set!

How many snowfalls does the All-Inclusive option cover?

All of them, so long as the snowfalls reach our 2" trigger. Even if it snows 100 times, you're covered for the same rate.

How do Plow Credits work?

You can buy just 1 or you can buy 20. Lock in your "per push" rate and use them however you'd like!

How many snowfalls does the Bill As You Go option cover?

All of them, so long as the snowfalls reach our 2" trigger. You will be charged for the first push up front and invoiced for every snowfall thereafter.

How do I use a Plow Credit?

Shoot us a text! (248)-216-1122We'll be there within 12 hours.

Do your packages include walkways?

Sure they do! Just choose what areas you'd like cleared during the check-out process. If there's anything outside of the ordinary, put in the Special Instructions field.

How soon after 2 inches should we expect Penguin to arrive?

Within 12 hours of the snowfall's end. Blizzard conditions and holidays may delay this timeframe.

Does Penguin stake the driveways?

Driveway markers are included in our All-Inclusive Package, however, they are not included in our Per Push Package or Bill As You Go. Driveway markers will be mailed to you by November 1st. Just stick them around the edges of your driveway so we don't plow your lawn! Any order placed after 10/31 does not include driveway markers.

Staking is not required for service, although it his highly recommended.

Who plows my driveway?

Local, licensed, insured, and screened snow removal contractors. We use whoever's going to plow you out the fastest so you're never last on a route.

How do I contact Penguin?

E-mail: sales@penguinsnowco.com

Text: (248)-216-1122

You can text us 24/7. During heavy snowfalls or holidays, our response times may be delayed.