How much snow accumulation does there need to be in order to clear the snow?
Clearing happens when there's at least 2" of snow accumulation.
Does Penguin apply salt after plowing?
Absolutely. Just choose that option in your package and you're all set!
How many snowfalls does the All-Inclusive option cover?
All of them, so long as the snowfalls reach our 2" trigger. Even if it snows 100 times, you're covered for the same rate.
How many snowfalls does the Per Push option cover?
However many you Pushes or Credits you decide to purchase. You can buy just 1 or you can buy 20. If you buy more than you're able to use for the year, they will carry over into next year.
How many snowfalls does the Bill As You Go option cover?
All of them, so long as the snowfalls reach our 2" trigger. You will be charged for the first push and invoiced for every snowfall thereafter.
How do I use a Plow Credit?
Shoot us a text! (888)-517-8100. We'll be there in 12 hours.
Do your packages include walkways?
Sure they do! Just choose what areas you'd like cleared in your package.
How soon after 2 inches should we expect Penguin to arrive?
Anywhere between 0 and 12 hours after snowfall ending. That being said, blizzard conditions may delay this timeframe and there are no guaranteed timeframes because well, things happen.
Does Penguin stake the driveways?
Staking is included in our All-Inclusive Package, however, it is not included in our Per Push Package or Bill As You Go. Staking is always done prior to Thanksgiving, so orders placed after Thanksgiving will not be staked by us.
Staking is not required for service, although it his highly recommended.
Who plows my driveway?
Licensed, insured, and screened snow removal contractors called Penguins. We use whoever's going to get you the fastest so you're never last on a route.
How do I contact Penguin?
You can text us 24/7 and we'll usually respond within an hour or two. During heavy snowfall, our response times may be delayed. If you experience any delays it's because we're working around the clock to get you plowed.