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FAQ

Does it matter how big my driveway is?

Nope! All of our pricing is flat-rate and only increases if your driveway is Circular or U-Shaped. Your home qualifies so long as its a single-family residential home.

How long is the snow season?

Our packages run from December 1st through April 1st.

What do you use to plow?

We use a combination of plow trucks, snow-blowers, and shovels to clear snow. It's all up to the discretion of our drivers on what they think will be the safest and most effective option.

Why can't I receive a personalized quote?

There's no need for it! All of our pricing is flat-rate for single family homes, and listed on the website. If you need your walks cleared or salt applied, just select those options during the ordering process. 

What areas do you service?

Michigan, Minnesota, Illinois, Ohio, Pennsylvania, New York, & Massachusetts. 

What if my home or community has a gate?

You can supply us your gate access code in the Special Instructions field during check-out, or you can equip your gate with a lock-box, put a key inside it, and supply us the code to that.

All codes supplied are kept highly confidential and only given to our drivers.

Where do you put the snow?

Snow pile location is up to the driver's discretion. Our drivers are informed to put the snow in places that won't impede traffic, views, or cause any damage. If you have a special area you'd like the snow, please explain it in the Special Instructions field during check-out.

How much snow accumulation does there need to be in order to clear the snow?

Clearing happens when there's at least 2" of  snow accumulation.

Does Penguin apply salt after plowing?

Absolutely. Just choose that option in your package and you're all set!

How many snowfalls does the All-Inclusive option cover?

All of them, so long as the snowfalls reach our 2" trigger. Even if it snows 100 times, you're covered for the same rate.

How do Plow Credits work?

You can buy just 1 or you can buy 20. Lock in your "per push" rate and use them however you'd like!

How do I use a Plow Credit?

Shoot us a text! (248)-839-5697We'll be there within 12 hours.

Do your packages include walkways?

Sure they do! Just choose what areas you'd like cleared during the check-out process. If there's anything outside of the ordinary, put in the Special Instructions field.

For Seasonal Packages, how soon after 2 inches should we expect Penguin to arrive?

Within the day! Blizzard conditions and holidays may delay this timeframe.

Why can't Penguin guarantee service by certain times?

Because snowfalls can happen at anytime, we can't guarantee exact times. For example, say we guaranteed service by 8 AM for you and a lake effect snow squall moves in at 7 AM and drops 2" in one hour. If that happened, we wouldn't be able to get to you in time. That's why our service times are based on the timing of the snowfall. After the snowfall ends, we'll plow you out within the day!

Does Penguin stake the driveways?

Driveway markers are included in our Seasonal Packages if you order before 11/24, however, they are not included in any our Per Push packages. Driveway markers will be mailed to you by December 1st.

If you missed the boat, you can still order them through us and have them at your doorstep within 3 business days: Driveway Markers

Just stick them around the edges of your driveway so we don't plow your lawn! 

Staking is not required for service, although it his highly recommended.

Who plows my driveway?

Local, licensed, insured, and screened snow removal contractors. We use whoever's going to plow you out the fastest so you're never last on a route.

How can I buy more than one package?

You can add as many packages as you'd like to your order. You can list all of the service addresses in the Special Instructions field during check-out.

Do we do commercial properties?

Penguin is home-focused, but we do have a separate commercial division. Click here and fill out the form to inquire.

How do I contact Penguin?

E-mail: support@penguinsnowco.com

Text: (248)-839-5697

You can text us 24/7. During heavy snowfalls or holidays, our response times may be delayed. 

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