We do not offer refunds if you've been serviced at any point in time, or if you've been a customer for longer than 15 days. To be eligible for a full refund within 15 days, you must not have received any services.
Due to the nature of our business, we do not offer refunds or credits for service delays. Please respect the fact that this is a Seasonal Contract service, and while we do our best to service everyone fast and consistently, we may experience variables outside of our control that may affect timing. We ask that you judge the quality of our service over the course of an entire winter, and not just on one service.
In the unlikely case that a service was missed, please e-mail us at email@example.com with your order information, and upon review, we will process a credit for $50 per missed service. Your service is considered "Missed" if you've been waiting longer than 36 hours after the storm ends. Credits do not apply for the following scenarios:
- cars/obstructions preventing service
- service already completed upon provider's arrival
- client provided wrong service address
Plow Credit Orders
You are only eligible for a refund if you did not receive any service after 36 hours of texting in your request. Refunds will not be considered for service delays less than 36 hours. If there is a delay less than 36 hours and you no longer need to use the service, you will have the option to use your credit for a future snowfall. Credits do not expire.
Same-Day Service Fee
If you paid extra for same-day service on our Seasonal Package and we did not get to you in time, we will refund you the same-day fee you paid.
Refunds or credits may only be requested via e-mail or text (844)-600-1002. Please be advised that it can take up to 7 business days to approve the refund. Please contact firstname.lastname@example.org for more information.
Additional non-returnable items:
There are certain situations where only partial refunds are granted (if applicable)
Missed plow service. $50 credit per missed service. Does not apply to Plow Credit orders.
Any item or service that is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your refund request has been received, we will also notify you of the approval or rejection of your refund within 7 business days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your card issuing bank.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.